Privacy Policy

Muse Bar, we prioritize your privacy and are dedicated to safeguarding your personal information. Our Privacy Policy outlines our commitment to responsible collection, usage, and storage of your data in accordance with the of Personal Information Act (POPIA), 2013. This document details we manage your personal information when you shop with us, use our website or engage with our services. Your trust is important to us, and we strive to protect your information at all times.

Information We Collect

We may collect the following personal information:

Identification details: name, surname.

Contact information: phone number, email address, delivery/billing address.

Payment information: banking or card details (processed securely through thirdparty payment providers – we do not store full card details).

Transaction records: purchase history, preferences, and order details.

Website usage data: IP address, browser type, and cookies for analytics and functionality.

Purpose of Collection

Your personal information will only be collected for lawful purposes relating to our business operations. We use your information to:

Process and deliver your orders.

Communicate regarding your purchases, queries, and customer service requests.

Send you promotions, offers, and newsletters (with your consent).

Improve our services, website, and product offerings.

Comply with legal and regulatory requirements.

Sharing of Information

We will never sell or rent your personal information. Your data may only be shared with:

Service providers: delivery companies, payment processors, IT support.

Regulatory or law enforcement authorities: if required by law.

All third parties are contractually bound to comply with POPIA and safeguard your information.

Security Safeguards

We take reasonable, appropriate technical and organisational measures to protect your personal information against loss, damage, unauthorized access, and misuse. This includes:

Encryption of sensitive data.

Secure payment processing.

Access restricted to authorized personnel only.

Regular monitoring of systems.

Your Rights Under POPIA

As a data subject, you have the right to:

Access: request a record or description of your personal information held by us.

Correction: request that we correct or update inaccurate information.

Deletion: request that we delete personal information no longer required.

Objection: object to the processing of your personal information (e.g., for direct marketing).

Withdraw consent: opt out of receiving promotional communications at any time.

Requests can be made in writing to our Information Officer (details below).

Use of Cookies

Our website uses cookies to improve functionality and provide a better shopping experience. You may disable cookies in your browser, but this may limit certain features of our website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Changes to This Policy

We may amend this Privacy Policy from time to time. Updated versions will be published on our website with the revised effective date.

In terms of POPIA, we have appointed an Information Officer to oversee compliance. If you have any questions, concerns, or wish to exercise your rights, please contact:

Information Officer: Angie

Email: Impactarrow1@gmail.com

Phone: 0655899124